Ensuring Your Best Experience

ALTA created best practices to help members highlight policies and procedures that the industry exercises to protect lenders and consumers, while ensuring a positive and compliant real estate settlement experience. In order to remain in compliance, Avenue Settlement Corporation is proud to set forth the attached best practices:

1. Licensing
   Purpose: To establish a system for tracking compliance with mandatory insurance licenses, professional licenses and corporate registrations in order to enable Avenue Settlement Corporation and its employees, agents and independent contractors to remain in good standing with each of the States in which they conduct business. For additional information, review our full list of best practices.
2. Escrow and Trust Accounts
   Purpose: To establish internal controls sufficient for meeting the requirements of safeguarding and properly allocating client funds. Additionally, to establish guidelines to minimize the risk of loss of client funds. Review our full list of best practices for additional information on this pillar.
3. Privacy and Information Security
   Purpose: To establish policies and procedures in order to ensure that Avenue Settlement Corporation maintains privacy and information security protocols for the protection of data and Non-Public Personal Information. Read through our full list of best practices for additional information on these pillars.
4. Document Recordation and Settlement Pricing Procedure
   Purpose: To establish policies and procedures related to document recordation, rates and pricing in order to allow Avenue Settlement Corporation to remain in compliance with existing contractual obligations and Federal and State Consumer Financial Laws. For additional information, review our full list of best practices.
5.  Title Policy Procedure
   Purpose: To establish policies and procedures related to title policy generation and delivery that allow Avenue Settlement Corporation to remain in compliance with existing contractual obligations and ensure timely delivery to the insurer and customers. Review our full list of best practices for additional information on these pillars.
6. Professional Liability Insurance
   Purpose: To establish a system for documenting compliance with professional liability insurance coverage, including but not limited to errors and omissions insurance, and fidelity and surety bonds, so that Avenue Settlement Corporation demonstrates the financial capacity to cover its professional services obligations. Read through our full list of best practices for additional information on this pillar.
7. Consumer Complaints
   To establish a process for evaluating and addressing customer complaints to ensure that Avenue Settlement Corporation and its affiliates efficiently and effectively address any instances of sub-standard service and/or non-compliance. For additional information on this and other pillars, review our full list of best practices.